| logon problems |
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If you are experiencing any problems logging on, please DO NOT re-register for our service. FAs and Business Partners: If you are experiencing problems accessing our service with your Online Account Number and Password: - Please call our E-Commerce Service Desk, 8:30am to 5:30pm, Monday to Friday, on 0800 056 4607 Employers and Employees: If you are experiencing problems accessing our service with your Online Account Number and Password: - Please call our E-Billing Helpdesk, 9:00am to 5:00pm, Monday to Friday, on 0800 158 2561 FAs only: If you are experiencing problems with your 'Unipass' digital certificate: - Please test your certificate on the OSIS website. - If your certificate is revoked or expired please contact OSIS or your Certificate Administrator. - If your certificate is valid please call our E-Commerce Service Desk on 0800 056 4607. Please note, we currently only accept individual 'Unipass' digital certificates from OSIS from FAs. |
